General Questions
What services do you offer at Excellent Seller?
At Excellent Seller, we offer secure and reliable RDP, VPN, and Proxy services to meet your business and personal needs.
How can I contact customer support?
You can contact our customer support via contact page.
What payment methods do you accept?
We accept various payment methods including online payments through Cryptocurrencies like Bitcoin, Ethereum, Litecoin, USDC, USDT, etc…
Account and Billing
How can I create an account with Excellent Seller?
You can create an account by clicking the “My Account” icon on our website and filling out the registration form with your details.
How do I manage my account and subscriptions?
Log in to your account on our website to view and manage your subscriptions, update your personal information, and review your order history.
What should I do if I forget my account password?
If you forget your password, click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Processing Time
What is the processing time for my order?
Once your payment is confirmed, the processing time for RDP, VPN, and Proxy services is typically within a few minutes to a few hours and maximum is 24 hours. You will receive an email with setup instructions and account details as soon as your order is processed.
Why is my order taking longer than expected?
While we strive to process all orders promptly, certain factors such as payment verification and high demand can cause delays. If your order is taking longer than expected, please contact our support team for assistance.
Extending Services
How can I extend my service subscription?
You can extend your service subscription by contact our support team via Signal: excellentseller.36 or Telegram: excellent_seller
Will I receive a reminder before my subscription expires?
Yes, you will receive email reminders before your subscription expires, allowing you to extend your service without interruption.
Service Rules and Terms of Service (ToS)
What are the service rules for using Excellent Seller’s services?
Our service rules include but are not limited to the following:
- Do not use our services for any illegal activities.
- Do not use for scanning, spamming, scamming, phishing, web-crawling, unlawful activities, mining, bandwidth abuse, brute-force attacks, network attacks, changing MAC addresses, installing VPNs, installing Proxy Applications, creating additional user accounts
- Do not share your account details with others.
Where can I find the Terms of Service (ToS)?
Our Terms of Service (ToS) can be found on our website at here. We recommend reviewing the ToS before using our services.
What happens if I break the service rules or violate the ToS?
If you break our service rules or violate the ToS, you may face consequences such as account suspension or termination without refund. Severe violations may also result in legal action.
RDP Services
What is RDP and how does it work?
RDP (Remote Desktop Protocol) allows you to remotely access and control a computer from another location. It’s ideal for businesses and individuals who need secure, remote access to their systems.
How do I set up my RDP service after purchase?
After purchasing an RDP service, you will receive an email with detailed instructions on how to set up and access your RDP. If you encounter any issues, our support team is available to assist you.
What security measures are in place for your RDP services?
Our RDP services include advanced security features such as encrypted connections and secure authentication protocols to protect your data and privacy.
VPN Services
What is a VPN and why should I use one?
A VPN (Virtual Private Network) encrypts your internet connection, providing privacy and security while allowing you to bypass geographical restrictions and access restricted content.
How do I install and use your VPN service?
After purchasing a VPN service, you will receive setup instructions and a link to download our VPN software. Follow the instructions to install the software and connect to our secure VPN servers.
Can I use your VPN on multiple devices?
Yes, our VPN services can be used on multiple devices including computers, smartphones, and tablets. Each VPN package specifies the number of simultaneous connections allowed.
Proxy Services
What is a proxy and how does it differ from a VPN?
A proxy server acts as an intermediary between your device and the internet, hiding your IP address. Unlike a VPN, a proxy does not encrypt your traffic but provides a faster connection for certain tasks.
How do I set up a proxy server on my device?
After purchasing a proxy service, you will receive instructions on configuring your device to use our proxy servers. Our support team is available to help if you encounter any issues.
What are the benefits of using your proxy services?
Our proxy services offer high-speed connections, anonymous browsing, and the ability to bypass content restrictions, making them ideal for various online activities.
Need More Help?
If you have any additional questions, feel free to contact our support team via here. We’re here to assist you!